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Frequently Asked Questions

    Q: DO YOU HAVE A CATALOG?
    We currently do not have a catalog; however, the EHH downloadable catalog is coming soon.

    Q: HOW DO I PLACE AN ORDER?
    Ordering on line

    Ordering on line Your payment is safe and secure through PayPal, our payment processor. We currently accept Visa, Mastercard,American Express, and Discover.
    Solution Graphics


    After making your selection, please select the appropriate options (color, border, etc) before clicking the "view cart" button. You will be able to view your shopping cart, adjust quantities, and remove items by pressing the "view cart" button.

    Once you have made all of your selections, you may click the checkout button to complete the ordering process.

    FAX/mail/phone Orders

    We also accept orders over the phone at this time. Please fax or phone your order in to 800-323-0197.

    Ethnic House and Home
    P. O. Box 41-2375
    Los Angeles, CA 90041-2375
    Phone/Fax: 800-323-0197

    Q: DO YOU HAVE SALES OR OFFER DISCOUNTS
    Ethnic House and Home offers special rebates as a way to thank customers for their continued patronage and helpful suggestions and comments. Rebate codes are sent by mail or email every few months. However, EHH WILL NOT SEND EMAILS TO YOU IF YOU HAVE NOT REQUESTED TO BE INCLUDED ON OUR MAILING LIST. If you would like to receive a rebate promotion, please complete our Contact Us form or email your request to ethnichouseandhome@dslextreme.com

    If you have a rebate code, simply enter the appropriate information in the comment section before completing your ordering process. Orders must be received by 11:59pm on the last day of the promotion. EHH is not responsible for orders received after the deadline. Not valid with any other offer or promotion. Void where prohibited, taxed, or restricted by law. Allow 4-6 weeks for processing. If you have not received your rebate after 6 weeks, you may check the status of your rebate by contacting us at ethnichouseandhome@dslextreme.com. This offer is valid only in the United States. You may choose to opt-out of receiving emails from EHH by contacting us.

    Q: DO YOU HAVE A CURRENT PROMOTION?
    Online:

    Please view individual web pages for current specials.

    Q: WHAT IS YOUR SALES TAX?
    Sales tax is applicable only in California, 8.25%.

    Q: WHAT IS YOUR RETURN POLICY?
    We want you to be fully satisfied with your purchase. You may return damaged or defective merchandise within 30 days of receipt. You must first contact EHH to receive a return authorization number. Items must be returned in the original condition and in original packaging with all paperwork to ensure full credit.

    Q: DO YOU SHIP OUTSIDE OF THE U.S.?
    We ship in the continental U.S. via the U.S. postal service and/or UPS ground.

    Q: WHAT ARE THE SHIPPING FEES?
    The table below shows our shipping fees.

    $0.01 USD - $9.99 USD

     $3.95 USD

    $10.00 USD - $49.99 USD

     $7.95 USD

    $50.00 USD - $99.99 USD

     $11.95 USD

    $100.00 USD - $199.99 USD

     $15.95 USD

    $200.00 USD -

     $0.00 USD



Copyright © 2006 Ethnic House and Home. All Rights Reserved.